Lavender Lounge (“Lavender Lounge,” “we,” “us,” or “our”) provides a social and dating platform that helps users connect with others for companionship and relationship-based purposes. Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your information. By using the Lavender Lounge app or services, you agree to this Privacy Policy.
1. Information we collect
a. Information you provide
When you create an account or use Lavender Lounge, you may provide:
- Name or display name
- Email address and login credentials
- Date of birth (for 18+ eligibility / self-attestation)
- Profile information (photos, preferences, interests, descriptions)
- Messages and communications with other users
- Communications with customer support
b. Safety and moderation information
When you use safety features, we may collect and process:
- Reports you submit (including report type, reason, optional details, and related user, photo, or message identifiers)
- Blocks and unblock actions
- Message and photo identifiers tied to a report or moderation review
- Moderation logs and enforcement records used to review reports and apply our Terms
c. Information we collect automatically
We automatically collect certain information, including:
- Device type, operating system, app version
- IP address and approximate location (city/state level)
- App usage data (features used, interactions, timestamps)
- Log files and crash diagnostics
d. Sensitive information
Some information you choose to share may be considered sensitive (such as personal preferences). This information is:
- Voluntarily provided by you
- Visible only according to your app settings
- Not sold or used for third-party advertising
2. How we use your information
Like other major dating apps, we use your information to:
- Create and manage your account
- Provide matching, discovery, and messaging features
- Personalize your experience
- Maintain safety and prevent misuse
- Enforce our Terms & Conditions, including reviewing reports and blocks, removing objectionable content, and suspending or banning abusive accounts
- Improve app functionality and performance
- Communicate with you about the service
- Comply with legal requirements
We do not use your personal data for cross-platform behavioral advertising.
3. How we share information
Lavender Lounge does not sell your personal information. We may share information:
- With service providers that help operate the app (hosting, analytics, customer support)
- When required by law or legal process
- To protect the safety and rights of users
- With your consent
Your messages are private and shared only with intended recipients, except where disclosure is needed for safety moderation, legal compliance, or to process a valid report.
4. Data storage & security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system can guarantee complete security, we take data protection seriously and continually improve our safeguards.
5. Data retention & deletion
We retain your information for as long as your account is active or as needed to provide services.
You may delete your account at any time through the app or by contacting info@lavenderlounge.app. After deletion, your data is removed or anonymized, except where retention is legally required.
Report, block, and moderation records may be retained as needed for safety enforcement, fraud prevention, and legal compliance — including after an account is deleted, where required or appropriate to protect users and meet our obligations.
6. Your privacy rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Object to or limit certain processing
California residents have additional rights under applicable privacy laws.
7. Age requirement
Lavender Lounge is intended for users 18 years of age or older. We do not knowingly collect information from minors. If we learn that we have collected personal information from someone under 18, we will delete that information and terminate the account. The Service does not provide parental controls or in-app age-assurance product features beyond self-attested 18+ eligibility.
8. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted in the app and on this page, and reflected by the Last Updated date above.
International GDPR / EEA-UK Privacy Addendum
Effective Date: January 1, 2026 | Last Updated: October 23, 2026
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, this section applies in addition to the Privacy Policy above.
1. Data controller
For purposes of the GDPR/UK GDPR, the data controller is N-E-L-L-I-E-R-A-E-L-I-F-E-S-T-Y-L-E, LLC.
Contact: info@lavenderlounge.app
2. Legal bases for processing
We process personal data under one or more of the following legal bases:
- Contract: to provide the Services (account creation, matching, messaging).
- Legitimate interests: to secure and improve the Services, prevent fraud, enforce our Terms, and process reports, blocks, and moderation actions for safety.
- Consent: where required (for optional profile fields or specific features). You may withdraw consent at any time.
- Legal obligation: to comply with applicable laws and lawful requests.
3. International transfers
Your information may be processed in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for transfers, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.
4. Your GDPR rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing based on legitimate interests
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact info@lavenderlounge.app. We may need to verify your identity before fulfilling your request.
5. Complaints
If you are in the EEA/UK, you may lodge a complaint with your local data protection authority. We encourage you to contact us first so we can try to resolve your concern.
6. Data retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, enforcing agreements, and retaining report and moderation records as needed for safety enforcement.